Birdeye is a technology company that offers a digital platform for customer experience management. The platform is used by over 100,000 businesses and integrates Artificial Intelligence (AI) and automation to manage various customer interactions. It aims to help businesses adapt to the increasing shift towards digital customer interactions. The platform provides a range of features to manage customer interactions, including online reputation management, local SEO, messaging, web chat, and social media engagement.
- Advanced Location Management
- Omni Channel Inbox
- Reputation Management
- Job Checkins
- Call Tracking
- Form Tracking
- AI Chatbot
- Listing Management & Distribution
Birdeye and Linda offer a robust suite of features designed to streamline client interactions and enhance business operations. Both platforms offer Online Reputation Management, providing tools to proactively manage their digital presence. The Website Chat and Messaging capabilities offer seamless communication with clients on a variety of platforms, while Appointment Scheduling features simplify the booking process. Both include a Reporting Dashboard, providing insightful metrics that allow businesses to make data-driven decisions. Listings Management is another mutual feature, which enables businesses to maintain accurate information across important online directories. Additionally, they both provide the functionality to post to socials and Google Business Profiles (GBPs), offering a unified approach to digital marketing and online reputation.
While Birdeye and Linda share some core functionalities, each platform has carved out its own niche with unique features tailored for different business needs. Birdeye comes with an array of offerings like a Referral Engine, Local SEO Page Builder, Google Seller Ratings, Mass Texting, a Payment Portal, Surveys, and Support Ticketing, starting at $299 per month and going up to $449. Linda, on the other hand, has a more focused feature set that includes a Trainable AI Chatbot and Lead Management able to track both phone calls and website form submissions, starting at a more budget-friendly price of $99 and topping out at $349 per month. The difference in pricing and features provides businesses with distinct options to best meet their specific requirements and budget constraints. We encourage you to compare these unique capabilities to make the most informed choice.
The Bottom Line...
While Birdeye offers a comprehensive and feature-rich platform, Linda.co delivers a targeted set of functionalities at a significantly more budget-friendly price range.
Starting at just $99, Linda provides key features such as a Trainable AI Chatbot and Lead Management, designed to meet the needs of small to medium-sized businesses. Having been fully bootstrapped, we at Linda have the latitude to set our own prices and grow at our own pace, aligning closely with the realities and aspirations of fellow small business owners.
In contrast, Birdeye's pricing starts at $299, catering perhaps to businesses with larger operational budgets. Ultimately, Linda.co aims to offer more functionality at a fraction of the cost, empowering businesses to make the most of their digital marketing efforts without being tied down by contracts.
The Linda Comparison
Linda and Birdeye have a lot of feature cross over.
Linda is a multi functional Local Marketing Suite designed for small business owners by small business owners.
Maintain a winning reputation, engage digitally, and deliver an exceptional customer experience - all from one intuitive platform.
See how Linda and Podium compare feature by feature.
|GBP Post Scheduling||Schedule single or bulk posts to any number of Google locations at once.|
|GBP Image Scheduling||Schedule single or bulk images to any number of Google locations once.|
|Q&A Posting||Respond to and post Q&A's directly from the dashboard.|
|Attribute Change Notifications||Get notifications via SMS or email when any GMB attribute changes on your listing(s).|
|Rank Heatmaps||Get visibility heatmaps of your GBP locations rankings.|
|GBP Analytics Reports||Get scheduled reports delivered directly to your inbox to measure your GBP visibility increases.|
|GBP Auditing||Automated audits into your target keyword competitors to see what they are doing right (or wrong).|
|Job Checkins||Take photos on the job site and automatically stream them to where it matters most.|
|Image Optimization||Auto optimize your images as they are scheduled for GBP publishing.|
|Omni Channel Inbox|
|Website Live Chat||Chat with customers directly on your website to increase your speed to lead.|
|Unlimited Chat Agents||Allow your entire staff to chat with customers across any communication channel.|
|Automation Workflows||Quickly tag conversations, deliver canned replies and automate your customer support.|
|Pre Chat Form||Gather required contact details before customers engage with your chat widgets.|
|Multi Channel Communication||Linda Chat supports website widgets, SMS inboxes, Whatsapp, Instagram, Facebook Messenger and more.|
|Contact CRM||Automatically store and manage your Conversation Contacts in the native CRM.|
|Audit Logs||Audit actions and conversations so you can monitor all customer - team communication.|
|Phone Tracking||Native call tracking for your website or Google listing allows you to truly track where your leads are coming from.|
|Form Tracking||Track forms and webhooks with Linda and see leads in real time on the native mobile app.|
|Form To Phone Call||Automatically turn form submits into conference calls with Linda's Form To Phone technology.|
|Call Recording||Optionally record calls so you can review and verify interactions.|
|Business Hour Support||Automatically send callers to voice mail after hours.|
|Round Robin Agents||Ring agent numbers sequentially if agents don't pickup.|
|Business Citations||Tap into the only important business directories with Linda Listings.|
|Data Syncing||Instantly update your business information on 50+ of the top directories.|
|Autonomous Support Agent||AI chatbot that natively integrates with Linda Chat, your omnichannel inbox.|
|AI Appointment Scheduling||Let Linda Bot fill your Google Calendars with booked appointments on Auto Pilot.|
|Human Hand Off||Linda Bot can detect when a customer wants to speak with a human and seamlessly hand over control.|
|Conference Calls||When your leads want to speak to a human on the phone, Linda Bot can initiate a conference call via natural language.|
|Work Flows||Send notifications when important events occur, re-engage stagnate conversations and keep your leads flowing.|
|Customer Support Bot||Answer commons questions like service area, services offered, pricing, operating hours and more on Auto Pilot.|
|Dynamic Intents||Connect any 3rd party system with your Chatbot's responses with Dynamic Intents.|
|Lead Qualification||Qualify every lead according to your business's requirements, every time.|
|Review Generation||Send Review Requests to customers to gather new Reviews.|
|Embeddable Review Widget||Display reviews inline on your website pages.|
|Floating Review Widget||Have your latest reviews 'float' over your web pages as eye catching notifications.|
|White Label Domain Support||Send review email requests from your own custom domain.|
|Feedback Gathering Form Builder||Gather custom feedback from your customers, tailored to your business.|
|Review Responses||Ability to respond to reviews from directly in your Linda dashboard.|
Frequently asked questions
Do you make us sign a yearly contract?
Nope, no yearly contracts. No minimum engagement lengths. We consider our responsibility to earn your business every day.
How much does Linda cost?
Plans start at $199/month for an account you manage and $349/mo for an account that is fully managed by us.
How does support work?
We are fanatics about providing great customer support. You'll have an account manager you can contact for help, customer support agents waiting to live chat with you and team emails you can ask for help to as well.
I have more than one location... can you support that?
Yep, we have worked with customers ranging from single location operations to multi billion dollar enterprises.
Do we have to do the setup?
Nope! Every single Linda account gets a complimentary onboarding and account set up. It's a lot of software and we want you to be able to hit the ground running!
Do you offer discounts?
You can upgrade to a yearly plan at any time to save 2 months off your subscription. Multi location deals are an every day occurence so reach out to our customer support if you're interested.
Does this help my SEO?
Yes. Linda is built by veteran Search Marketers with 20+ years of experience helping local businesses get more visibilty online.